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Cancellation Policy
In order to continue providing the best possible scheduling options to my guests, I require 2 days' notice should you need to cancel or reschedule your visit with me.
Should you cancel your appointment with less than 2 days’ notice or fail to show up for an appointment, a $25 per service cancelled fee does apply and will be due before a new appointment is scheduled. Clients who "no show, no call" will not be allowed to book again.
Ex: A blonding package and hair cut are two separate services and would be $50 cancellation fee.
Your payment may be made by etransfer or I can send you a virtual invoice. Once you've paid the cancellation fee, I will remove the restriction placed on your account and you'll be able to secure your next appointment.
Please note, I am generally booked out three or more weeks so you will have to wait sometime to get scheduled back on my calendar.
Redo Policy
I strive to offer my guests the highest level of guest satisfaction.
If you are having challenges with your cut or colour, let me know within 7 days of your visit.
If after reviewing the consultation notes we completed together, I can see that I missed the mark in the execution of your service, I'm happy to correct the issue with no additional charge.
If you are simply looking for a different result than what was agreed upon in the consultation, I am happy to quote you a refinement rate, which will allow us to shift your look based on your new goals.
Every effort will be made to get you back into the salon within 7 days of your redo request.
Please note that if you do not notify me within in 7 days of your dissatisfaction, the redo policy becomes null and void and any requested changes will be billed according to my service menu and pricing.
Retail Return Policy
Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase.
Retail purchase refunds are not available. I will exchange your purchased product for another product that I believe is better suited to meet your needs and goals.
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