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Cancellation Policy

In order to continue providing the best possible scheduling options to my guests, I require days' notice should you need to cancel or reschedule your visit with me.

Should you cancel your appointment with less than 2 days’ notice or fail to show up for an appointment, a $25 per service cancelled fee does apply and will be due before a new appointment is scheduled. Clients who "no show, no call" will not be allowed to book again. 

Ex: A blonding package and hair cut are two separate services and would be $50 cancellation fee.

Your payment may be made by etransfer or I can send you a virtual invoice. Once you've paid the cancellation fee, I will remove the restriction placed on your account and you'll be able to secure your next appointment.

Please note, I am generally booked out three or more weeks so you will have to wait sometime to get scheduled back on my calendar.

Redo Policy

I strive to offer my guests the highest level of guest satisfaction.

If you are having challenges with your cut or colour, let me know within 7 days of your visit.

If after reviewing the consultation notes we completed together, I can see that I missed the mark in the execution of your service, I'm happy to correct the issue with no additional charge.

If you are simply looking for a different result than what was agreed upon in the consultation, I am happy to quote you a refinement rate, which will allow us to shift your look based on your new goals. 

Every effort will be made to get you back into the salon within 7 days of your redo request.

Please note that if you do not notify me within in 7 days of your dissatisfaction, the redo policy becomes null and void and any requested changes will be billed according to my service menu and pricing. All hair services are non-refundable.


Retail Return Policy

Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase.

Retail purchase refunds are not available. I will exchange your purchased product for another product that I believe is better suited to meet your needs and goals.

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